Support

Help and troubleshooting for Sudoku OTG.

Quick answers

Internet required? No. The game works offline. Ads (iOS) require connectivity to load but never block gameplay.
Where is my data stored? On your device only (local storage via SharedPreferences). No account or cloud sync.
Hints and limits Enable hints and set a per‑game limit in Settings. Limits apply to new games.
Timer & statistics You can hide the timer and still track wins, best times, and streaks.
Orientation iPhone: portrait only. iPad: portrait and upside‑down.

AdMob banner ads are shown on iOS. Ads are adaptive and only occupy space after loading.
On first launch after splash, Apple’s App Tracking Transparency (ATT) prompt may appear. You can deny tracking and continue using the app.
We do not collect personal data ourselves. See the Privacy Policy.

App won’t start or shows a blank screen: Force close and reopen. If it persists, restart your device.
Ad layout looks oversized on iPad: Banners are clamped in width and centered; rotate the device once to refresh layout.
ATT prompt did not appear: It only shows once on first run. You can reset iOS tracking permissions in Settings › Privacy & Security › Tracking.
Sound or haptics not working: Check the in‑game Audio settings and your device’s silent switch and volume.
Accidentally cleared data: Clearing data is permanent. We do not keep backups or cloud copies.

Email: japalitylimited@gmail.com
Publisher: Japality Limited (Hong Kong)