Need help with MolSketchGo? We are here to assist you.
Japality Limited · Hong Kong
If you are experiencing issues, have feature requests, or just want to say hello, please email us at:
We aim to respond to all inquiries within 24–48 hours on business days.
Open the App → Settings → MolSketchGo Pro → choose Monthly or Annual. Payment is handled by Apple through your Apple ID.
On your iPhone: Settings → tap your Apple ID → Subscriptions → MolSketchGo Pro → Cancel Subscription. You keep Pro access until the end of the current billing period.
See our Subscription Terms for full details.
Settings → MolSketchGo Pro → Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Refunds are processed by Apple, not by us directly. Visit reportaproblem.apple.com or contact Apple Support.
Select the Eraser tool (broom icon) and tap an atom or bond. Use Clear All in the menu to start over.
Long-press an atom, then drag to reposition. You can enable or disable this in Settings → Long-Press to Move Atoms.
Yes. Menu → Export supports PNG, SVG, SMILES, MOL, SDF, InChI, and IUPAC name (via PubChem).
Menu → Search PubChem or Name → Structure. Enter a compound name, CID, or SMILES.
No. Chemical data is provided for informational purposes only. Always verify structures before academic, professional, or safety-critical use.