Official support for hexJapality by Japality Limited (Hong Kong).
Frequently Asked Questions
How do I restore my Remove Ads subscription?
Open the app → Settings → Remove Ads → tap Restore purchases. Use the same Apple ID or Google account used for the original purchase.
How do I cancel my subscription?
iOS: Settings → [your name] → Subscriptions → hexJapality → Cancel. Android: Google Play → Payments & subscriptions → Subscriptions.
What does Remove Ads include?
While your subscription is active, in-app advertisements are removed. See our Terms of Use for billing and renewal details.
Does the app upload my files to your servers?
No. Files you open are processed on your device. See our Privacy Policy.
The app crashes or won’t open a file
Update to the latest version, restart your device, and ensure you have enough free storage. Very large files use on-demand loading; if problems persist, email us with your device model, OS version, and file size.
How do I request deletion of personal data?
Email japalitylimited@gmail.com with subject “Data Deletion Request” from your contact address. We will verify and process requests under applicable privacy laws.