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Technical Support

KongWeather - FAQ & User Guide

About KongWeather

KongWeather is a professional weather application designed specifically for Hong Kong, using official Hong Kong Observatory data to provide the most accurate and comprehensive weather information.

πŸ“Š Real-Time Weather
πŸ—ΊοΈ Interactive Maps
⚠️ Weather Warnings
πŸ“… 9-Day Forecast
β˜€οΈ UV Index
🌊 Tidal Info

Frequently Asked Questions

Why isn't the weather data updating?

Possible causes:

  • Unstable or disconnected internet connection
  • Hong Kong Observatory API temporarily unavailable
  • App suspended by system when running in background

Solutions:

  • Check your internet connection status
  • Pull down on the main screen to manually refresh
  • Restart the application
  • Ensure network permissions are granted

How do I receive weather warning notifications?

Setup steps:

  • Open iOS "Settings" β†’ "KongWeather"
  • Ensure "Notifications" are enabled
  • Choose your preferred notification style (banners, lock screen, etc.)
  • We recommend enabling "Time Sensitive Notifications" for timely warnings

You will receive push notifications immediately when the Hong Kong Observatory issues weather warnings.

Maps not displaying or loading slowly?

Possible causes:

  • Slow internet speed
  • Large map layer data size
  • Device performance limitations

Recommendations:

  • Switch to a faster Wi-Fi network
  • Wait for layers to fully load before interacting
  • Close other resource-intensive applications
  • Update to the latest version for performance improvements

How do I change the language?

Steps:

  • Tap the "More" tab at the bottom of the app
  • Enter "Settings" page
  • Select "Language" option
  • Choose from Traditional Chinese, Simplified Chinese, or English

The interface and weather information will switch immediately after changing the language.

How do I set the pressure unit?

KongWeather supports two pressure units:

  • hectoPascal (hPa) - International standard unit
  • millimeters of mercury (mmHg) - Traditional unit

You can switch freely in "More" β†’ "Settings" β†’ "Unit Settings".

Which iOS versions are supported?

System requirements:

  • iOS 12.0 or later
  • Internet connection required for weather data updates
  • iOS 15.0 or later recommended for best experience

If your device doesn't support the latest iOS version, the app will still work normally, but some new features may not be available.

Why is there no data for certain areas?

All data displayed by KongWeather comes from official Hong Kong Observatory weather stations. Some areas may lack data because:

  • No weather monitoring station is installed in that area
  • Monitoring station is under maintenance
  • Data transmission temporarily interrupted

We only display actual monitoring data provided by the Observatory without estimation or speculation to ensure information accuracy.

Technical Information

Data Sources

All weather information comes from the following official sources:

Update Frequency

Data Storage

To provide a smoother user experience, the app caches some data locally on your device:

All cached data is stored only on your device and is not uploaded to any server.

Bug Report

Please contact us if you encounter any of the following:

When reporting, please provide:

Feature Suggestions

We continuously improve KongWeather to better meet your needs. Feel free to suggest:

Your feedback is very important to us!

πŸ“§ Contact Us

If you encounter any issues while using the app, please contact us through the following:

Please send an email to:

japalitylimited@gmail.com

We will respond to your inquiry within 24-48 hours.

Disclaimer: Weather information provided by this app is for reference only. Please refer to official Hong Kong Observatory announcements.