hexJapality Support Center
Welcome to the official support page for hexJapality by Japality Limited. If you are experiencing any issues with the app, we are here to help.
Frequently Asked Questions (FAQ)
Q: How do I open a file in hexJapality?
A: Use the app's file picker to choose a file from your device or a supported document provider. Large files may take a moment to load depending on storage speed and file size.
Q: What should I do if the app crashes or won't launch?
A: Please try updating the app to the latest version and ensure your device's OS meets the minimum requirements. If the issue persists, try restarting your device or reinstalling the app.
Q: How do I report a bug or request a feature?
A: Email our support team with a short description of the issue or request, and include your device model, Android version, app version, and any steps needed to reproduce the problem.
Q: How can I request account or personal data deletion?
A: Send your request to our support email from your contact address with the subject "Data Deletion Request". We will verify the request and process it in accordance with applicable privacy laws.