Welcome to Flight Countdown Support
Thank you for choosing Flight Countdown! We're here to help you track your flights with automatic timezone conversion and accurate countdowns. This page provides answers to common questions and guidance on using the app effectively.
Getting Started
How to Add a Flight
- Tap the "Add Flight" button on the home screen
- Enter flight details:
- Flight number (e.g., CA123, BR857)
- Departure airport (e.g., Tokyo, TPE)
- Destination airport (e.g., Taipei, HND)
- Departure and arrival times (as shown on your ticket)
- Smart timezone detection: The app automatically detects timezones from airport codes
- Manual override: You can manually select timezones if needed
- Start countdown: Tap "Start Countdown" to begin tracking
Timezone Conversion
Flight Countdown automatically converts flight times to your device's timezone, ensuring accurate countdowns no matter where you are. The app handles:
- ✅ Automatic timezone detection from 70+ major airports worldwide
- ✅ Daylight Saving Time (DST) adjustments
- ✅ Accurate flight duration calculation across timezones
- ✅ Real-time countdown to arrival in your local time
Features Overview
Live Countdown
Real-time countdown to your flight arrival
Auto Timezone
Automatic timezone detection for 70+ airports
Flight Progress
Visual progress bar showing flight completion
Notifications
Customizable arrival alerts (30, 60, 90 mins)
Frequently Asked Questions
Q: Why does my flight progress show 20% immediately?
A: This is correct! If your flight has already departed, the progress bar shows the actual percentage of the flight completed. For example, if 1 hour has passed on a 5-hour flight, it will show 20%. The progress updates in real-time every second.
Q: My airport doesn't have automatic timezone detection. What should I do?
A: You can manually select the timezone by tapping the "Change" button next to the timezone field. We support 70+ major airports, and the list is continuously expanding. Common airports like TPE, HKG, NRT, HND, KIX, ICN, LAX, SFO, JFK, LHR, and more are fully supported.
Q: How do I set up arrival notifications?
A: Tap the Settings icon (⚙️) in the top-right corner, then select your preferred notification time: 30, 60, or 90 minutes before arrival. Make sure to allow notifications when prompted.
Q: What time format should I use when entering flight times?
A: Always enter the times exactly as shown on your flight ticket. For example:
- If your ticket shows departure at 16:43 Tokyo time, enter 16:43
- If your ticket shows arrival at 20:43 Kaohsiung time, enter 20:43
- The app will automatically handle timezone conversions
Q: Does the app handle Daylight Saving Time?
A: Yes! The app uses the IANA timezone database, which automatically handles Daylight Saving Time (DST) transitions for all supported timezones. Your countdowns will always be accurate.
Q: Can I track multiple flights?
A: Currently, the app tracks one flight at a time to provide the best focused experience. You can easily clear the current flight and add a new one using the "Clear" and "Add Flight" buttons.
Q: Why don't I see ads on my iPad?
A: The latest version includes improved iPad support with adaptive banner ads. Make sure you're using the latest version of the app. Ads may also not appear during testing or if there's limited ad inventory in your region.
Q: How accurate is the flight duration calculation?
A: The app calculates actual flight duration by converting both departure and arrival times to UTC, accounting for timezone differences. This gives you the true flight duration, not just the difference between local times.
Supported Airports
Flight Countdown supports automatic timezone detection for major airports worldwide, including:
Asia-Pacific
- Taiwan: TPE (Taipei Taoyuan), TSA (Taipei Songshan), KHH (Kaohsiung), RMQ (Taichung)
- Japan: NRT (Narita), HND (Haneda), KIX (Osaka), NGO (Nagoya), FUK (Fukuoka), CTS (Sapporo)
- Hong Kong & China: HKG, PVG (Shanghai), PEK (Beijing), CAN (Guangzhou), SZX (Shenzhen)
- Korea: ICN (Incheon), GMP (Gimpo), PUS (Busan)
- Southeast Asia: SIN (Singapore), BKK (Bangkok), DMK (Don Mueang), KUL (Kuala Lumpur), MNL (Manila), CGK (Jakarta), HAN (Hanoi), SGN (Ho Chi Minh City)
- Oceania: SYD (Sydney), MEL (Melbourne), BNE (Brisbane), AKL (Auckland)
Americas
- USA: LAX (Los Angeles), SFO (San Francisco), SEA (Seattle), JFK (New York), EWR (Newark), ORD (Chicago), DFW (Dallas), MIA (Miami), LAS (Las Vegas)
- Canada: YVR (Vancouver), YYZ (Toronto)
Europe & Middle East
- Europe: LHR (London), LGW (Gatwick), CDG (Paris), FRA (Frankfurt), AMS (Amsterdam), FCO (Rome), MAD (Madrid), BCN (Barcelona)
- Middle East: DXB (Dubai), DOH (Doha)
Troubleshooting
App Issues
- Countdown not updating: Make sure the app is in the foreground. Background updates may be limited by iOS power management.
- Incorrect flight progress: Verify that you've entered the correct departure and arrival times as shown on your ticket, and that timezones are properly detected.
- Notifications not working: Check that you've allowed notifications in iOS Settings > Flight Countdown > Notifications.
- App crashes or freezes: Try force-closing the app and reopening it. If the problem persists, delete and reinstall the app.
Data Privacy
- All flight data is stored locally on your device
- No cloud synchronization or data transmission
- You can clear your data anytime by tapping "Clear"
- Read our full Privacy Policy
- Developed by Japality Limited
Need More Help?
Can't find the answer you're looking for? We're here to help!
📧 Email us at: japalitylimited@gmail.com
We typically respond within 24-48 hours.